Club Factory Customer Care

Mr Nawaz

November 7, 2018

Club Factory Customer Care

Toll free no : +91 8609120350

Email ID : info@fromfactory.club

what to do if you product is not delivered or delay

How to make changes to your club factory order

You can change your order anytime before payment or just cancel this order and create a new one. We do not recommend changing it after you made the payment as it may delay your order.

How to check your order status or track your order on club factory

1. Log into your account

2. Track your order by following Account -> Orders -> Tracking

My order is still under processing. When will it be shipped?
Total Delivery Time = Processing Time + Shipping Time

The processing time depends on the specifications of the products. Our average processing time is 2-5 days.

How to return an item on club factory

log in to your account via pc or mobile
open your account and go to order details
select the product which you want to return
then click on return.

how to get money back after cancellation on club factory

club factory offer full refund if the order is cancelled before it is shipped. You should submit a ticket to request cancellation in our support center of app. We will NOT accept order cancellation request if the orders have been shipped.

We collect two types of customer data:

That which you input during the account login process.
That which is generated through your use of our websites, products and services.

We may use the information we collect for a variety of purposes, including:

Providing you with the best possible user experience
Providing the services you use, and to respond to your enquiries
Communicating with you regarding service updates, offers, and promotions
Delivering customized content that may be of interest to you
Addressing network integrity and security issues
Investigating, preventing or taking action regarding illegal activities and violations of our User Agreement

SECURITY

No data transmissions over the Internet can be guaranteed to be totally secure. Consequently, any information that you transfer to Club Factory is sent at your own risk. However, Club Factory uses website security measures consistent with current best practice to protect its website, email and mailing lists. These measures include technical, procedural, monitoring, encryption and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction. We realize there can be incidents of misuse or unauthorized program incursions, as with any website, service or consumer interaction. In those instances, our policy is to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience or risk to our customers. As appropriate and necessary, Club Factory will notify the relevant authorities of these incidents of misuse or unauthorized program incursions. Club Factory will not sell or share your personal information with any third party for the purpose of direct marketing without your consent.

CHANGES TO THE PRIVACY POLICY

Club Factory hereby reserves the right to modify/amend or otherwise change this privacy policy, as it deems necessary or appropriate, due to legal compliance requirements or changes to our business practices. If you have provided us with an email address we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.

CONTACT US

If you have any questions or comments about this policy or if you would like us to update information we hold about you or help you to adjust your preferences, please contact us by email at info@fromfactory.club.

UK Address

DO NOT SEND ANYTHING TO THE ADDRESS BELOW!

Address: BUMPERR LTD, 71-75 Shelton Street Covent Garden London C2H 9JQ UK(Please do not send anything to this address)

Address: SUNLIGHT (UK) TRADING LIMITED, 167 City Road London, EC1V 1AW, UK(Please do not send anything to this address)

Privacy Policy

Your privacy is important to us at Club Factory Application and www.fromfactory.club. As such, we are committed to being transparent and open. This Privacy Policy explains how we collect and utilize information about our customers.

INFORMATION COLLECTION AND USE

We may collect different types of personal and other information based on your use of our products and services.

Some examples include:

Contact information that allows us to communicate with you, including your name, address, and e-mail address.
Equipment, performance, site and/or app usage, viewing and other technical information about your use of our network, services, products or websites.